FREQUENTLY ASKED QUESTIONS
A: You’re all set! Once your order is placed and payment is received, here’s what happens next and what each order status means:
1. On Hold: An email is sent automatically the moment you place your order. It contains your order details and payment instructions. If you can’t find it in your inbox, have a look in your junk or spam folder.
2. Processing: Your order status has been updated from “On hold” to "Processing," and you will receive an email confirming this. This arrives the same day and confirms we’ve received your payment and are now processing your order.
3. Order Completed: You will receive an email notifying you of this as well and tracking. Orders placed and paid for before 1:30 pm (Mon–Fri) are dispatched the same day; orders paid for after 1:30 pm or on weekends are dispatched the next day.
Let’s figure this out:
Initial Order On Hold Confirmation: This email is sent automatically the moment you place your order. It contains your order details and payment instructions. If you can’t find it in your inbox, it’s most likely in your junk or spam folder. If you still don’t see it, just get in touch
Our system automatically cancels orders after 24 hours, so it’s always best to place a new order if the first one has expired.
However, we understand that delays can happen (e.g., bank transfers, crypto network congestion). If you have already paid for a cancelled order, please contact our support team.
If the items are still in stock, we will manually update your order status to “Processing.”
If any items are now out of stock, we will issue you a store credit coupon for the full amount you paid, which you can use on your next purchase.
We ensure absolute patient privacy and data confidentiality. All orders are dispatched utilizing secure, compliance-standard packaging to protect your privacy completely.
- Plain Outer Packaging: Your order will arrive in a standard, unmarked mailer with zero corporate branding or logos.
- Odor-Proof Sealing: Inside, all items are systematically vacuum-sealed and visually sanitized, ensuring no odors can escape.
- Generic Labeling: The shipping label features a generic return address with absolutely no indication of the company name or contents.
From the outside, your parcel is indistinguishable from standard commercial mail, ensuring total discretion at your residence.
Contact us as soon as possible to try and get this rectified before your order is shipped out
Your tracking email will arrive a few hours after dispatch. (check your junk/spam folder)
Orders placed before 1:30 pm are dispatched the same day; orders paid after 1:30 pm are dispatched the next working day. Weekend orders (sat-sun) go out on Monday
Our business hours are Monday–Friday, 9 am–6 pm.
We ship to,
- United Kingdom
- International discreet shipping is available to.